If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. StubHub users agree to StubHubs policy on venue health and safety protocols. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Dial 833-228-5143. How Do I Get Stubhub to Refund a Charge? - GetHuman Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Suite 101 Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. For third party ticket resellers, it gets even more complicated. Stated performance for THIS DATE, THIS EVENT, is canceled. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Theyre not offering one and I cant make the new date. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Powered and implemented by FactSet. Prefer a cash refund instead? 2023 CBS Broadcasting Inc. All Rights Reserved. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Theyve only suspended them. Buy sports, concert and theater tickets on StubHub! If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Gambling problem? If you don't, we may cancel orders and charge you as provided in our User Agreement. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Need help getting refunds on canceled, postponed events? Here - WPXI Ticket buyers and sellers say StubHub owes them after widespread event We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. That may be the best way to protect you, the fan, from StubHub. If you've purchased tickets, you'll . StubHub - Buy & Sell Concert, Sport & Theatre Tickets To enjoy unlimited access to our journalism, subscribe today. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. To learn more or opt-out, read our Cookie Policy. StubHub issuing refunds for events canceled due to COVID - The Enquirer Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Were committed to guiding you towards the resources you need to answer questions about your event. Receive a full refund of your purchase, 2. Ways to get your money back for an event cancelled due to - Finder A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Events that were postponed or rescheduled wont be refunded, Fowlks said. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. The Associated Press. Get browser notifications for breaking news, live events, and exclusive reporting. Tel: 205.795.6588 The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. But, unfortunately, most are canceled for now due to the coronavirus. College basketball conference tournament predictions: Picks for every mens league. pic.twitter.com/onFRrGVh6S. Unfortunately, not all ticket sellers and venues are making it that easy. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay StubHub suspended that policy in March 2020, following the mass . Its been well-reported in the media[2] and is the subject of a class-action lawsuit. "You can apply this coupon to one or multiple StubHub orders in the. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . What do I do if my event is cancelled? How do I get my compensation? When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. He also eventually received his payment on the night of April 3. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." As if the cancellation of sporting events and concerts wasnt enough. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Save my name, email, and website in this browser for the next time I comment. StubHub to refund canceled events after pandemic complaints - WGRZ 505 North 20th Street But another major sticking point in all of this is event postponements, an entirely separate category of cases. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. But people want their cash back now. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. StubHub to refund canceled events after pandemic complaints 2023 Cox Media Group. Copyright 2023 CBS Interactive Inc. All rights reserved. ICE Limitations. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. YouTubes privacy policy is available here and YouTubes terms of service is available here. Thats simple contract law, he explained. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Just three weeks later, the company issued an update on their coronavirus policy. Open the SeatGeek app. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . The answer is yes, StubHub is legal. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New StubHub and several more of these. Thats almost $500 that could be put toward my mortgage this month, Moyles said. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Suite 1800 Financial Center But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. This material may not be published, broadcast, rewritten, or redistributed. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. For most sold out events, Stubhub is a great and easy way to get tickets. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. 5. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. However, there are some cases where StubHub may give you a refund, or even replacement tickets. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Select the ticket group you'd like to sell. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. But StubHub simply cant afford to play the role of banker. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). All Rights Reserved. Powered and implemented by Interactive Data Managed Solutions. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. If you sell they will reduce or waive the sellers fee. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. How do I get a refund from StubHub? SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Learn about careers at Cox Media Group. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. It was no problem canceling New York City hotels. It depends on where they got those tickets. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer.

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