We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Your local team are always your first point of contact. This sub is not for advertisements! It is just because of the nature of my job. Ts and Cs apply. We found a responsible person where we inform her about the problem. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Call us Buy now Hi Vladyslav, We appreciate your business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. The quality of Regus office space is good and available services/appliances were reliable. Hi, is anyone aware if this is still valid and if any issues occurred? Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Any that you do not require can be opted out through your online account. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that I understand that youre disappointed, and Id like to help. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. They are real scum bags. It then states that you must provide this written notice at least three months before that end date. We have a team of specialists available 24/7 to help you find the best solution for your business. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. You can also choose a coworking or office membership for 5,10, or unlimited days a month. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. If so I might cancel my Regus ASAP as to not forget. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Work from a private office by the day or for 5, 10, or unlimited days a month. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Michelle Spire Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. My membership number is XXX-0000-11111-0000. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Best wishes, With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Guide to the DragonPass lounge membership program - Point hacks It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Your email address will not be published. Were clear about this from day one. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. She said it reverts to a month-to-month, but to review the Membership Agreement. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Hi Andrew, Im sorry you felt the need to escalate this. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. 11-20 people: Full refund in case of cancellation 10 days or more in advance. As far as the payment is concerned, it has been made in full. If not, let us think for a moment about the case law. Deplorable behavior by Dr. Carrie Jaffe. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. This comment was posted by a verified customer. I believe you must provide a 3-month notice (read your agreement). We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Thank you, This answer was rated: . Stay far away from Regus folks. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. She advised me to consult the Agreement, which I did. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. I paid for the service up until that point. I replied that the only solution I will accept is for the contract to be canceled and the money returned. 3. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Assistant Global Customer Service at Regus. Unfortunately not. I am sorry if you feel this way. Michelle Spire I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. I had a membership for over a year. I had expected to be required to pay for 3 months through 2/28/22. Receptionist only can communicate by email, even for the most important things for your business. Otherwise why would so many victims protest about this company? but when u need support / CS to talk and solve ur problems its literally non existant. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Click End Membership. Orangetheory has a 30-day membership cancellation policy. How did you work around that? Most, if not all, companies have an internal collections department or utilize a third party. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I have been transferred to a new location. Move out, and move on. You have been with us for several years and already experienced renewals. I would recommend that anyone considering using this company to think again! Your email address will not be published. Anyone can write a Trustpilot review. Try ipostal1. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. I have had no regrets having my office here and am committed to staying with them. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Mailforwarding, Hi Martin, ive been trying to get my money back ever since. Im sorry if you felt the need to escalate this. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. How To Write a Cancellation Letter for Membership? They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. The company left an official comment to this complaint. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Id like to be able to help but havent been able to identify your account. The best guides, deals and tips for more frequent flyer points in Australia. Let me assure you that we most certainly do not hate our customers. Same here. I really thought that this company would be a good option for expanding our business. They are so disorganized that they are billing for both accounts. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. + Free Sample of Insurance Cancellation letter Template. Questions and answers about starting, owning, and growing a small business only. Compare them below and choose the right one for your business. It goes against our guidelines to offer incentives for reviews. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. When I called the number to sort things out, the number was disconnected. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Companies can ask for reviews via automatic invitations. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. I have been renting an office space at Regus in Kings Hill for over 12m now. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Originally, total costs 20k THB, but end up with 50k THB. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Comfortable, professional environments. Access thousands of business lounges across the world simply turn up and get to work. In the next paragraph, you should ask the authority for confirmation of cancellation. Regus Online Account. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. I was blessed to have the opportunity to be part of the church. I contacted Regus immediately to explain the situation and cancel my service. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. {Name of the recipient} When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Yes DragonPass also sells lounge entry direct without the need for a membership. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. I called their 1-800 number and someone overseas took my message. %%EOF %PDF-1.6 % Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. Does your user agreement specify proper reasons to cancel? Lorraine Brule I sincerely apologise if you have experienced billing errors. I was using virtual office space. Membership: 2.3.1. You have a business to run and our objective is to partner with you to help you grow even further. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Here is a simple format for writing this letter , To, But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Hi Josh, Regus does not communicate with customers via telephone. 2. It then states that you must provide this written notice at least three months before that end date. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I was using the regus for couple years. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. And if you don't pay up they'll try to ruin your credit. Hi Andrew, at least on my Regus account I am not required to have card details entered. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. This has resulted in our staff not coming into work because of unfavourable working conditions. Then makes an excuse! We also ensure all reviews are published without moderation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Frustrated I shut down the second account as well. The process is anything but"efficient, ""simple, "or even clear. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Regus Won't Let Me Cancel | FairShake Complaints Library If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Meet in any city. I hope youll continue to serve more and more people and make their life happy and prosperous. And that`s not the case. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Please remember that the retainer is refundable at the end of your agreement. Michelle Spire Office & Coworking Memberships | Regus Pricing and eligibility depends on the lounge operator. Submit a complaint and get your issue resolved. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. If you need further support, please feel free to contact our team member who is in touch with you. Moreover, forthwith please remove my name from all the associated records too. I would love the opportunity to help further but havent been able to identify your account. Troubleshooting common issues with Solstice Conference. Their automated system was charging me for a service their system just added to my account. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Are there other similar companies to regus that are less expensive or better? Update: a big thanks to the Luton branch who actually decided to look into my account further. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Its an automated process. After being in my new office they are increasing rent by 8.7%. Regus is extremely recommended if you want to lose your hard earned money. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Can I roll any unused coworking and office days into the next month? Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office Be part of a vibrant coworking community with dedicated desk or hot desking options. Paid for parking online and have now received parking ticket from private company. think about how low this company is. Regus will convert your monthly sign up to a 6 month contract using small print in an email. We have sadly been with Regus since 2013. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Here are 8 tips for writing great reviews. Your termination will be automatically confirmed by email. And again, there is simply no legitimate reason for this. A member of our team will get back to you as soon as we have the details. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Book on the day or in advance via the app. PDF These General Terms and Conditions apply to Office/Co -Working - Regus There is absolutely zero opportunity to engage with the corporate infrastructure. Coffee/Tea - $35 per month But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Build an instant presence wherever you need to be, at prime business locations. It was an outstanding experience at the gym. It is just because of the nature of my job. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Please email me at lorraine.brule@regus.com with your company name and details. There is high turnover with their reception staff and they have terrible customer service. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. 2.3. As you did not process this correctly, the agreement continued an additional month. Im sorry if you felt the need to escalate this. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Your days must be used within the month they are allocated. I found someone. It was a nice experience to be able to associate with the Church for so long. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. She at least implied that Hannah`s use of the printer was a nuisance.

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