By figuring out how much time to spend on various tasks, charting attendance, and measuring employee turnover, you can find ways to create a company where employee productivity is front and center. But if most of those toys are defective and unsellable, that employee's productivity level is not very high, and both work time and materials are being wasted.When you measure your employees' productivity and discuss your findings with them, you're letting them know that you expect them to care about their work, perform it as well as they can, and work toward achieving individual goals that are aligned with company goals. Hi! [http://www.hrworld.com/features/16-ways-measure-performance-021908/There are helpful software programs that accurately measure how much time employees actually spend (or don't spend) being productive. Call centers often use end-of-call customer surveys to record how well employees have answered customer questions and solved problems.Customer service productivity can be measured in many ways, including: How long it takes for a customer to be served (such as call waiting times or in-person waiting times) How long it takes for a customer's order to be completed Customer retention rates-the percentage of customers who return at least once How many customer complaints are received in a given time periodWhatever set of criteria you choose, first create your baseline-your business's best service level under current conditions-and measure employee productivity against that.

Poor orProductivity is obviously one of the pathways to success. You’ll need to solidify your understanding of what “productivity” means for your business, and create an equation that allows you to determine whether or not an employee or your team is “productive.”First, you’ll need to decide whether you want to focus on individual productivity or collective productivity (or both). Each employee in the production line is then measured against that ideal (but realistic) level of productivity.This type of measurement must also factor in the amount of time that employees spend on activities such as job training, time spent waiting for materials to arrive or broken equipment to be fixed, and other factors not under their control. It goes without saying that quality is the hardest aspect of employee productivity to measure.So how do you chart employee productivity to gain a better understanding of how your business is performing?First and foremost you need to establish some baseline metrics to measure against. Those numbers can include: The total number of sales completed in that time period The number of calls made to potential new customersThese numbers should be regularly recorded by each member of your sales team, either on a spreadsheet or by using software tools.Before evaluating those numbers, first establish a baseline for sales productivity levels that suits your particular business size, market and product type.

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