We promise to address the issue and find a solution. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. You could even offer them same-day deliveries while stating the costs involved. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. But truthfully, its not any more complicated than what I described above. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. Try Shopify for free, no credit card required. That can be a common concern, especially for dropshippers who sell clothing or jewelry. There are many reasons why a customer can request a return. Packages Damaged, Lost, or Missing While in Transit. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. While adding products to your Dropshipping store, here are the things you need to keep in mind-. Then, just copy and paste your shipping policy in the designated section. Here, mention the countries you ship to and dont. This helps customers decide whether to proceed with a purchase. For most international shipments, additional fees like customs will apply. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). Your success in dropshipping depends on reliable suppliers providing quality wholesale products at reasonable costs. What your shipping policy should include You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. Your shipping policy should be easily accessible and easy to understand. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Always inform your customer of your reservations on shipping to various parts or regions. Most online buyers are likely to complete an order from stores that offer free shipping. What if there are multiple items to be returned? But dont worry, if youre a beginner it isnt strictly necessary. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. Buy Any 3 Dropship Stores AliExpress makes it easy to find products to sell in your ecommerce store without having to worry about inventory or shipping. But, as we mentioned before, try to match it to your suppliers. Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . How to Create a Dropshipping Return Policy in Shopify? Do Dropshipping Businesses Need to Have a Shipping Policy? Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Delivery times for the regions you most often sell to, 4. Modalyst makes it easier. So, thats something to keep in mind if youre dropshipping with no money. #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . From there, DSers does the rest. A shipping policy is a page on your store that outlines all important points around the shipping topic. All Registered. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Save my name, email, and website in this browser for the next time I comment. While the technicalities of dropshipping, such as shipping and returns, can seem daunting for the uninitiated, with some good planning and policies in place it can become a very lucrative activity. I recommend leaving a simple message such as: Were dropshipping. 3. But its also possible to set up shipping options based on regions. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. PRO TIP: Save time & money with the complete compliance bundle trusted by over 150,000 businesses and create essential legal policies personalized to your needs in minutes. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. Covid-19 Shipping Policy. Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. 2022 Guangzhou Haoqianyi Trading Co., Ltd All rights reserved. If you dont know where to start, start with the product categories AliExpress has and begin listing options based on what interests you the most or what youd feel the most confident selling. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. Learn everything about dropshipping for beginners and beyond - for FREE! In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. For example: Standard shipping (5-7 business days): Free. Here is an example of a return policy from Brummell: Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. You should include a link to your detailed return policy for transparency. Make sure to clearly state any additional costs that might be associated with certain options. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. 57.41 $ 3.07 $. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! AliExpress is an enormous marketplace, with more than 100 million products available for sale. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Last, but certainly not least, is your customer supporta key differentiator, especially if your current competition provides lackluster service or provides a frustrating shopping experience. How to Get Fewer Customers to Request a Return? After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. This way, your customers will have a personalized shopping experience. Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. Dropshipping is a fulfillment method. Other pages in this list include an About page, Contact page, and the Privacy Policy page. Typically, shipping from China to the US will be significantly cheaper than vice versa. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. All rights reserved. Shopify has a free policy generator to help you with that. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. And this is something that you have to read to match yours accordingly. Dont be scared to use it; its free! Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. 72 sold 4.8. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. Most of the time, you cant do anything about it. A dropshipping return policy is a set of rules that a retailer or store owner publishes to make sure their customers know exactly how to return an item for a refund and under what circumstances. We are a team of online retailers who are very interested in stocking your line of products on our eCommerce store. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. Feel free to skip the above step if youre using DSers. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Choose what to sell and find reliable AliExpress suppliers In case of any delays experienced on our end, will be communicated via email. Here are some of the shipping options available: 3: International shipping costs and estimates. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. This drives costs down and helps them offer free or cheap shipping costs, too. Furthermore, will you be accepting returns on items on sale? Do you offer a free return option (or who pays for the return shipping)? Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. Finding US dropshipping and Print on Demand Suppliers is hard work. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. Alternatively, you can use DSers, which can handle all of this on your behalf, making it easier for you to purchase orders on AliExpress and watch for product price changes. With tables, comparisons are easier, making decision-making easier. Thank you! Try Shopify free for 3 days, no credit cardrequired. What Is a Dropshipping Return Policy? How to create a shipping policy in Shopify? Its as simple as having the DSers app installed in your Shopify store and adding products. Save my name, email, and website in this browser for the next time I comment. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. We process all orders placed after 6 PM on the next day as a priority. We are glad to hear that you found the article helpful . Add Products to Your Store. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. Theres no upfront cost or fee, so you can test out products without a big financial commitment. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Start selling the right products to the customer base that you know best. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. How does AliExpress dropshipping work? What Are the Pros and Cons of Accepting Returns? Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! While it isnt perfect, Ive developed a list of criteria for choosing a product. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. What to Include in a Dropshipping Shipping Policy? And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! And, instead of being secretive and pushing the policy page in the depths of your footer, we recommend being transparent about it. The seller handles the rest. eMart dropshipping WordPress theme. If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. All in all, WooCommerce refunds are easy to set up and process. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. Your best bet is to have a Covid-19 shipping policy in place. Here is a dropshipping shipping policy template for your inspiration. The technical storage or access that is used exclusively for statistical purposes. This lets you sell more, and work less! A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. My name is Patryk and I've been dropshipping for 2+ years now! 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. Do you want to create your own online store? You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. A dropshipping shipping policy is a panoptic document. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. Or only on full-priced products? Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. And dont forget to take a look at our Return Policy template here as well. In the case of dropshipping stores, the supplier is almost always in China. What is Dropshipping? Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: When ordering on AliExpress, its a good idea to let the seller know youre dropshipping. Im glad to hear that you found the article helpful! For free. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. #: It motivates customers to complete their orders. This way, people from those countries wont be able to place an order with you. Adding products to your store may seem like an easier task than choosing products and suppliers. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. Heres an example of how it will look like: There you have it! Doing this will save you a lot of headaches by preventing the most common support mail (in most cases): Where is my order?. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; You can also redirect them to the main Returns and Refunds page for the full details. Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. Ensure you strategically place it in an obvious location; the footer section is a great option. For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. 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You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. Why Do You Need to Have a Dropshipping Return Policy Set Up? This excludes all weekends and any major holidays. The DSers app does the work for you, you just need to browse and click. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. However, when selling a commodity product, dont forget the importance of differentiation through positioning and how you polish the small detailsits usually worth your time to invest in better photos and product descriptions. You add the products youd like to sell from AliExpress to your store. These are all major things to straighten out on your return policy page. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. Do Dropshipping is supported by our participation in affiliate programs. This is especially important in the case of dropshipping businesses as a lot of them use suppliers located in Asia, AliExpress, for example. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. On checkout, you can leave a message for the seller. Its 100% free to dropship through AliExpress. With this, you inform your customers about the conditions and stay on the safe side of the law. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases.

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