I was just told that they can set me up with phone service in my area but that they only have so many "plug in" for internet in my area.

It always takes 2-3 hours to get it resolved and at the end of the day it's never resolved. My DSL light on my modem went out on 3/16/20. Last winter they screwed up our account when all we needed was to change the name on it.

Took 24 hrs. Auto Services. They have gotten so large, they dont know what customer service is, because...what is "one customer" leaving hurt them!! I pay for 40 Mbps worth of connectivity, I occasionally get 20, service is incredibly unreliable, constantly have the connection dropped.

Show More. Nope more like $40 for 10-30 Mbps.

You say whatever you need to to get them off the phone and when they realize you've lied they have to call back. If you need services. We'd like to fix that, so just let us know if you'd like our help by responding to us here.Rude, transfers you to wrong departments just to hang up on you after an hour of hold time, then 3 more hang ups then more transfers, hour wait time just for them to tell you there has been an outage. !I have never been so disappointed in a company.

Our company develops…My goal as your Business Launch Specialist and Virtual Assistant is to have earned your trust and watch you push past your boundaries into greater success than you could have imagined for yourself and your business!

The problem was the inconsistency. They have no relationship and there is no communication and when there's a problem you're stuck smack in the middle.

I called Century Link Computer Support Service Department for help on 3/17/20. Embed review .

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We'll look no further, CenturyLink is the place! I found out later that I could not connect my printer, doorbell, or nook to the wi-fi.

1 That’s not great. 267 reviews. 14 reviews of CenturyLink "I think CenturyLink has seen its better days as an Internet Service Provider (ISP). Why is there not a zero star ratings? See reviews below to learn more or submit your own review. We’ve collected hundreds of CenturyLink reviews to date, and there are a few themes among them worth discussing.


Despite numerous calls they never even think about upgrading our area. Or that I was told that I would get a credit on my next bill for my incredibly slow internet I've had the past few months. 60 reviews of CenturyLink - CLOSED "CenturyLink offered faster service for a lower price in comparison to Cox with a three day cancellation policy. Apparently, Justin was limited to a 20-minute call with me and the phone automatically disconnected. My DSL light on my modem went out on 3/16/20. We have had lots of the other providers from our previous house and Century Link takes the prize for worst service and customer service. They just transfer your call to a different department to see if they can figure it out.

To have my installation done, I have to be available for 12 hours, at a cost of 99 bucks. It can take days to download a movie, and when we tell them this they just reiterated that we are paying for 1-1.5 and we are getting that speed. All Rights Reserved. I'm still sending back and forth calls on an account that is over a year old!!

And now I just received a bill and they say there is a balance that carried over from last month are you kidding me? I wish we could.

Worst customer service I have ever experienced. Having been a Century Link customer since 2005, I look back to my days in Hong Kong and Mainland China with nostalgia – there the minimum speed in interior rural China is now 100Mbps. Service has worked flawlessly and really appreciate the uncomplicated and easy payment process.

It is very obvious they do not care about their customers.Hello Michaelene we understand the frustration of limited services - if you have any questions or concerns about your account, please let us know by responding to us here.


Atrocious. There is no accountability and the employees of Century Link really don't seem to know how to do their job. Keep up the good work!Hello Florence. They have screwed up my billing for the last 18 months. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. Wrong. We will send you a new router.Want to throw good money away? I called centurylink customer service 5 times and every time they would say "let me talk to my manager" and would hang up on me. Pricing & Packages | Modem & Router | Features | Customer Service | Final Recommendation. I wish I could give CenturyLink ZERO stars. 7/15/2019.

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