retail trends 2019 uk


While some consumers are still adapting to this new way of purchasing it’s a trend that will further evolve in 2019 as retailers continue to focus on the next generation of shoppers, Gen Z, who according to the The stunning Charter Place extension at intu Watford that opened in September 2018 shows just what our expertise as shopping centre landlords can achieveAlex Barbany managing director of intu’s Spanish business tells us more about the retail landscape and outlook in SpainWe aim to make our customers smile because happy customers stay longer and spend moreWe're perfectly positioned to give you a bird's eye view of the retail property industry Brands that adapt and reinvent their store strategies to focus on delivering impeccable customer service and a show-stopping brand experience will continue to prosper. As ever, retail continues to evolve and in 2019 we will continue to see new trends emerging and other trends further embedded into the retail industry.As well as seeking the feel-good factor, UK consumers will also be actively focussed on engaging with brands that are both eco-friendly and transparent in their operations. For many the simple act of shopping delivers pure enjoyment and that’s not going to change. To find out more about the cookies we use and how to manage them, please see our Shopping destinations that offer visitors from near and far, a place to spend time with family and friends experiencing a variety of activities, such as a round of competitive mini-golf, a ski session in the height of summer, or an immersive virtual reality event all alongside great retail, will be the most successful. By continuing to use our site you are agreeing to our use of cookies. 2018 has been a challenging year for retail and whilst there may still be more obstacles to overcome in 2019, one thing remains certain – people will continue to shopPerhaps they may shop less often or be more considered with their purchases, but the UK remains a nation of shoppers.

Emotional connections with brands - everything from the sustainability of their products, company ethos, to their internal culture will play a much bigger part in shoppers’ buying decisions and the brands they choose to be loyal to. The use of technology such as AI and machine learning through applications such as chatbots and virtual assistants will embed more into the mainstream and play a bigger role in personalising the customer journey and building deeper connections for the benefit of both consumers and retailers in 2019.‘Buy it’ buttons and shoppable stories have gained momentum in 2018 as brands experiment with social commerce. The little treats that make us smile, whether it’s a cup of coffee with an old friend, a browse around the shops or a trip to the cinema. In times of uncertainty, economic, political or otherwise, people will often revert to their most dependable of past times such as a spot of retail therapy. As well as seeking the feel-good factor, UK consumers will also be actively focussed on engaging with brands that are both eco-friendly and transparent in their operations.
Emotional connections with brands - everything from the sustainability of their products, company ethos, to their internal culture will play a much bigger part in shoppers’ buying decisions and the brands they choose to be loyal to.High streets and shopping centres will need to offer customers more than just a place to shop as experience continues to reign in 2019. Offering new and compelling experiences will be key to attracting customers and shopping centre landlords and retailers that work together to provide this will stay ahead of the competition.It’s true that online sales are soaring, but the physical store still has a very important role to play in 2019.

Whether it’s a human interaction or an Instagram-able moment of surprise or discovery- it’s these experiences that set physical store’s apart from their online counterparts and combined, creates an unforgettable customer journey.The introduction of new data regulation (GDPR) in 2018 has given consumers more ownership of their data and how it’s used but that doesn’t mean that they don’t want brands to offer a personalised experience.

On 26 June 2020, KPMG were appointed as administrators of intu Properties PLC.

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